Refund Policy

Zendt provides invoicing and payment-link software for freelancers and their clients. Refunds, reversals, and disputes on client payments are handled through Zwitch and RBI-licensed banking partners. This policy explains how those processes work.

1. Platform fees

Zendt platform fees (4% international, 0.6% UPI, etc.) are generally non-refundable once a transaction has been successfully processed and settled. GST charged on platform fees follows the same rule unless required otherwise by law.

2. Client-initiated refunds

If your client requests a refund for goods or services:

• You may issue a full or partial refund from your Zendt dashboard (when available) or by contacting support.
• Refunds are returned to the client's original payment method where technically possible.
• International refunds may take 5–10 business days depending on correspondent banks.
• Refunded amounts are debited from future settlements processed by Zwitch and our banking partners.

3. Chargebacks and disputes

If a client disputes a charge with their bank or card issuer:

• We will notify you and may request supporting documentation (invoices, contracts, delivery proof).
• Disputed amounts may be held or debited pending resolution.
• You are responsible for responding to disputes in a timely manner. Unresolved chargebacks may result in account suspension.

4. Failed or duplicate payments

If a payment fails but funds are debited from the payer, our banking partners will auto-reverse within 5–7 business days. Contact hello@zendtpayments.com if reversal does not occur.

5. Settlement errors

If you receive an incorrect settlement amount due to a Zendt or partner error, we will correct it within 3 business days of verification. Report errors within 30 days of the settlement date.

6. How to request help

Email hello@zendtpayments.com or WhatsApp +91 73560 04147 with your transaction ID, date, and amount. We respond within 2 business days.

Last updated: 8 June 2026